Introducing Online Brokerage Water House Capital OPEN DEMO OPEN REAL

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FAQ - QUESTIONS AND ANSWERS

1. Whether I can use terminal Metatrader 4 not being thus your client?

Yes, you can use terminal Metatrader 4. For this purpose it is necessary to download the trading terminal .

2. What time is shown in Metatrader 4?

In the terminal time GMT+0 is specified.

3. The terminal writes the Incorrect account (Invalid Login) what to do?

Coming into the real account you were mistaken at a choice of number of the account, the password of the trader or the address of a trading server, or you use the account more than 30 days, it is necessary for you to open a new demo-account.

4. Why in history of the account I do not see the transaction which made earlier?

In a bookmark "account History" press the right button of the mouse and choose from the appeared menu point "All history" (All history).

5. The terminal writes There is no communication. What to do?

Close the terminal and start it anew. If it has not helped, look the following point. Check up your connection with the Internet. Probably problems at your provider. If about the Internet at you everything is all right, look the following point. The left button of the mouse press an inscription "there is no communication" and choose from the appeared menu point "Refresh servers". If it has not helped, look the following point. Enter into the menu the File - the Login and specify your login (number of the trading account), the password of the trader and press button "Login". If it has not helped, address in service of technical support on co-ordinates, whether specified in a site and specify there are any problems with a server at present or the problem has arisen only at you.

6. How to restore the password of the trader?

the Password of the trader to be stored in the ciphered kind and it unfortunately, it is impossible to restore. It is possible to establish the new password only.

7. How to me to learn number of my trading account?

your login also is number of your trading account.

8. Demos-accounts are time?

Yes, demos-accounts are time. Demos-accounts delete after 90 days in the absence of activity on the account.

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